Frequently Asked Questions
Help with choosing a Fault Category
Last Updated 4 years ago
- No Dial Tone: When you cannot make calls but do have incoming calls and internal service.
- Noisy: When the line is noisy. This includes all types of noise, e.g. Static sound, Clicking Mush, etc.
- Bell not ringinging: When you cannot receive calls but are able to make outgoing calls.
- Crossed Lines: During a call another call can be heard and all parties can hear each other.
- A Facility is not working: This is for features like call divert etc.
- No Tone: Nothing can be heard after dialing.
- Cutting Off: When calls are cutting off mid-conversation or when the phone is answered.
- One Way transmission: Where only one party on the call can hear the conversation.
- Permanent Engaged Tone: Callers to the End User are receiving the engaged tone all the time.
- Number Unobtainable: Callers to the End user hear a single continuous tone.
- Faint Transmission: Faint Transmission. Please DO NOT use this if you are actually reporting one way transmission.
- Wrong Numbers outgoing: Wrong Numbers are being called e.g. site A calls site B and gets site B and gets site X.
- Bell Ringing Continuous: This is where the ringing doesn’t stop, it is continuous, can either be a fault with the equipment or fault on the line.
- 1571 Not Working: Problems with call minder service.
- Continuous Dial Tone: You hear dial tone, even after you have commenced dialling.
- No Reply: This is where you, originating the call, are receiving ringing tone, but there is no answer.
- Overhearing: You can hear another phone conversation during a call.
- Ring Trip: This is where both parties will hear only one ring but the call isn’t connected.
- Unable to trip ringing: The called Customer cannot trip the ringing, even though the called customer has lifted the handset on their telephone.